arris surfboard sbg6400 troubleshooting

ARRIS disclaims proprietary. The company develops technologies, products and services that make mobile experiences possible. the ARRIS Support website: www.arris.com/consumer. Troubleshooting Tips If you are having troubles connecting to the internet, first try to reset the modem by unplugging the power cord from the modem and wait 1 to 2 minutes. If other Wi-Fi sources such as neighboring wireless access points are using the same wireless channel, this may cause intermittent connectivity issues, even if the competing signal is relatively weak. Arris is a U.S. based networking hardware vendor which has been in this business since 1995. Your service provider may. SBG6400 (v1.3.x): Changing the Wireless Channel, 15134 - SBG6400 (v1.3.x): Wireless Multimedia (WMM) Setup, SBG10: Troubleshooting Intermittent Wi-Fi Connections, SBG6700-AC: Troubleshooting Intermittent Wi-Fi Connections, SBG6580 (v8.6.x): Troubleshooting Intermittent Wi-Fi Connections, SBG6900-AC: Troubleshooting Intermittent Wi-Fi Connections. - 3385876 Equip your home network with the most advanced modem & router available today to enhance your … ARRIS SURFboard SBG6400 8x4 DOCSIS 3.0 Cable Modem / N300 Wi-Fi Router. It provides secure ultra high-speed wired and wireless broadband connections for your computer and other wireless network devices on … Some wireless clients may not properly reconnect after the power reduction is implemented. At ARRIS, we are dedicated to the success of our customers and the transformation of their entertainment and communication experiences. User manual instruction guide for ARRIS devices.. ARRIS User Manuals ARRIS Taiwan, Ltd. UserManual.wiki > ARRIS. $99.99 Your price for this item is $99.99. Arris Surfboard SB8200 is an excellent cable modem by all accounts. Here you can find the default IP address and the username and password for the user interface of the ARRIS SBG6400 Cable & Wi-Fi Modem router. This website or its third-party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the cookie policy. interest in the marks and names of others. SURF with the original and save money! Fast download speeds plus fast Wi-Fi makes it the perfect modem to power your network. Mesh Wi-Fi System. The ARRIS SURFboard Manager App is a simple way to manage your home Wi-Fi network from the convenience of your mobile device! Easy to set up and use, the SG6400’s advanced feature set includes DOSIS 3.0 channel bonding in a cost - effective package, with the ARRIS engineered quality and performance delivering the speed and reliability The ARRIS / Motorola Surfboard SBG6400 Cable Modem & Wi-Fi Router is the latest product available from ARRIS. The Arris / Surfboard SBG6400 is a DOCSIS 3.0 device offering 8x4 … SURF faster and save money with the all-in-one SBG6900-AC. The SURFboard® SBG6700-AC is 3 products in 1: a DOCSIS® 3.0 Cable Modem, Dual-Band Concurrent 802.11ac Wi-Fi Access Point and 2-Port Gigabit Ethernet Router. ARRIS portfolio includes communications infrastructure, enterprise mobility solutions, digital set-tops, cable modems, mobile phones and Bluetooth … Arris SURFboard DOCSIS 3.0 Wireless Xfinity Arris Router & Cable Modem-RoHS (SBG6400): The ARRIS Surfboard cable modem and Wi-Fi router is the latest product available from ARRIS; The SBG6400 is an all-in-one DOCSIS 3.0 Cable Modem, 802.11N Wi-Fi and 2-Port Gigabit Ethernet Router The SBG6400 is an all-in-one DOCSIS 3.0 Cable Modem, 802.11N Wi-Fi and 2-Port Gigabit … For the strongest signal, locate the SBG6400 in an open area, not inside a cabinet or closet. Sold Out. Troubleshooting the Client Device's Connection to the Gateway If troubleshooting the coax cable connection does not resolve the issue, or if the issue appears to be the connection of client devices to the SBG6400, follow these steps: Examine if the issue occurs only on wired devices, or if all connected devices experience … If this does not resolve the issue, proceed to the section Troubleshooting Wi-Fi Connections. Get the ultimate Internet experience with or without built-in Wi-Fi. Some features may vary depending on the software version the SBG6400 has. During the installation or gateway activation, you may have to contact your service provider for, assistance. Intermittent connectivity is when the Internet connection is disconnected at random intervals. Locate the gateway several feet above the floor, ideally as high as reasonably possible. 3.8. User Manual ... SBG7400 Manual SURFboard SBG7400AC2 Wireless Gateway User Guide: ... SBG6400 Quick Start Guide Safety and Regulatory Information: I previously had Xfinity ‘Blast’ Plan that advertised 500 Mbps with an SB6183. REQUIRES Internet Service. Wireless cable modem gateway (2 pages) ... Troubleshooting Tips Gateway Problem Possible Solution • If the problem still persists after checking the coaxial cable and Wireless devices cannot Ethernet connections and your IP address, check the Wireless send or … Write your additional wireless network names and. Arris SURFboard SBG6400 - wireless router - cable mdm - 802.11n - desktop overview and full product specs on CNET. Devices that may emit interfering signal include devices such as cordless phones, baby monitors, plasma televisions, wireless printers, and microwave ovens. Model: SBG6400 SKU: 5327200. Factory resetting the modem will reset any custom configurations to factory defaults, and should only be performed after all other troubleshooting steps have failed to resolve the issue. ARRIS is known around the world for innovation in communications. That cable modem setup was rock solid for almost two years until a major problem with the cable system that was almost a month of troubleshooting. If only one device is experiencing issues, and other client devices do not experience connectivity issues, then the problem may lie with the one client device. Their home networking devices have become increasingly more popular in the last … The ARRIS / Motorola Surfboard SBG6400 Cable Modem & Wi-Fi Router is the latest product available from ARRIS. Customer rating. With DOCSIS® speeds up to 343 Mbps and Wi-Fi speeds up to 1600 Mbps your gaming and video streaming just got better! View online or download Arris/motorola SURFboard SBG6400 User Manual ARRIS portfolio includes communications infrastructure, enterprise mobility solutions, digital set-tops, cable modems, mobile phones and Bluetooth … If you are unsure about compatibility, check your ISP website or the ARRIS website to confirm. The SBG6400 does not support manual software upgrades. ARRIS is known around the world for innovation in communications. Arris Surfboard Max Pro review: Design. SURFboard SBG6900AC Docsis 3.0 16x4 Cable Modem . Products. All Products. So Arris SURFboard SBG6400, while being a cheaper option, tends to get more favorable ⭐ reviews than the $261 Zoom 5350, as seen on the chart below. No part of this publication may be reproduced or transmitted in any form. SURFboard® SBG6400 Wireless Cable Modem Gateway • User Guide iii 365-095-26377-x.1 This document is uncontrolled pending incorporation in an ARRIS CMS This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter It is highly, recommended that you change the network name or add, • WI-FI SECURITY KEY - Wireless network password to, access your wireless network. WMM (Wi-Fi Multimedia) Power Save support allows reduction in power usage while specific Wi-Fi traffic is not being utilized. It's also worth mentioning that the $40 … ARRIS. Rating 3.8 out of 5 stars with 4 reviews User rating, 3.8 out of 5 stars with 4 reviews. © 2015 ARRIS Enterprises, Inc. All rights reserved. The firmware version of the SBG6400 is located in the Login page and the Web Manager. or by any means without written permission from ARRIS Enterprises, Inc. ARRIS, SURFboard, and the ARRIS logo are all trademarks or registered, trademarks of ARRIS Enterprises, Inc. Other trademarks and trade names, may be used in this document to refer to either the entities claiming, the marks and the names of their products. The company actually started by pioneering in cable modem gateway devices and this principle of innovation has remained as one of the main focuses. All other product or service names are the property of their respective, owners. Get more information on SURFboard modem manuals, troubleshooting guides, FAQs, and more. To disable WMM Power Save Support, please refer to Article #. ARRIS. The SBG6400 is an all-in-one DOCSIS 3.0 Cable Modem, 802.11N Wi-Fi and 2-Port Gigabit Ethernet Router. Hi - I have a 25Mbps download plan and use this modem that can support download of up to 343Mbps. For too long, users have not set internet access rules or managed the quality / availability of their home Wi-Fi network – simply because it was too complicated to access. Gateway Arris SURFboard SBG6400 Quick Start Manual. ARRIS Enterprises, LLC, 3871 Lakefield Drive, Suwanee, GA 30024, declares that the SURFboard DOCSIS 3.0 Wireless Gateway-SBG6950AC2 and SBG7400AC2 comply with 47 CFR Parts 2 and 15 of the FCC rules as a Class B digital device. BEFORE RETURNING THIS PRODUCT TO THE STORE for any reason, please call ARRIS All other product or service names are the property of their respective Technical Support for … Harness the power of SURFboard and take control of your home network! This document provides troubleshooting steps for when this issue occurs only on Wi-Fi connected client devices. When the modem lights come back on restart your computer. request this number to activate your gateway. Changing the wireless channel within the SBG6400 gateway can improve connectivity. SURFboard Modem, Telephone, and Wi-Fi Router. Arris/motorola SURFboard SBG6400 Pdf User Manuals. To save time, make sure you have the Gateway, model name (SBG6400), HFC MAC ID, and Serial Number, (S/N) listed on the gateway label on the bottom of your, BEFORE RETURNING THIS PRODUCT TO THE STORE for any reason, please call ARRIS, Technical Support for assistance: 1-877-466-8646, For Comcast subscribers only, please visit www.comcast.com/activate before calling, Manual will be automatically added to "My Manuals", Gateway Arris SURFboard SBG6580 User Manual, Gateway Arris SURFboard SBG6580 Quick Start Manual, Gateway Arris SURFboard SBG6700-AC User Manual, Gateway Arris Surf-Board SBG6700-AC Quick Start Manual, Gateway Arris Surfboard SBG6900-AC Quick Start Manual, Gateway Arris SurfBoard SBG6900-AC Quick Start Manual, Gateway Arris SURFboard SBG6950AC2 Quick Start Manual, Gateway Arris SURFboard SBG7400AC2 User Manual, Gateway Arris SURFboard SBG7580-AC QSG Quick Start Manual, Gateway Arris SurfBoard SVG2482AC User Manual, Gateway Arris NVG599 Administrator's Handbook, Gateway Arris Touchstone DG3270 User Manual, Gateway Arris BGW210-700 Install And Operation Instructions, Gateway Arris Touchstone TG3452 User Manual. Perform a physical survey of devices that may be interrupting the Wi-Fi signal of the SBG6400 and relocate devices if needed. Disabling the WMM Power Save support can eliminate these intermittent drops. In this case, contact the client device manufacturer for support in troubleshooting. Home; ARRIS; SBG6400; Default settings of the ARRIS SBG6400. Change the wireless channel of the gateway. 1995 - 2020 ARRIS Group, Inc. All Rights Reserved. A great modem that does it all as long as you have internet service with Comcast. Gateway Arris SURFboard SBG6400 Quick Start Manual. Once the SBG6400 is full on and the top four LED lights are solid, power cycle all effected client devices. The ARRIS SURFboard SBG6580 is a DOCSIS 3.0 cable modem with built-in Wi-Fi. Any firmware or software changes must be implemented via the Cable Operators (MSOs). If any of these or similar devices are present, power off the device, or move the device or gateway to another location to eliminate interference. SBG6400: Troubleshooting Intermitent Wired Connections. How do I troubleshoot intermittent Wi-Fi connectivity on my SBG6400 gateway? It is available online at. Wireless signal broadcasts on a limited number of Wi-Fi radio channels. Unplug the SBG6400 from the power, wait 10 seconds, then plug back into power. Arris Manuals Arris Surfboard Cable Modem SBG6400 Manual Your Arris Surfboard Cable Modem SBG6400 Manual is loading below, it can take up to 20 seconds for the *Loading…* icon to disappear (depending on … In the bottom part of this … 3.8 (4 Reviews) 1 Answered Question; Price Match Guarantee. Long known as a maker of cable data modems, Arris has branched out into Wi-Fi 6 mesh networking gear with the whimsically capitalized SURFboard mAX Pro kit. Arris SURFboard (16x4) Docsis 3.0 Cable Modem Plus AC1900 Dual Band Wi-Fi Router 8.0 7.5 8.1 8: ARRIS Surfboard SBV3202 DOCSIS 3.0 Cable Modem, Certified for Xfinity Internet & Voice If you want to know more or withdraw your consent to all or some of the cookies, please refer to the, The gateway label is located on the bottom, To receive high-speed Internet service, your, MAC ID) and Serial number (see S/N) listed, You may need the following gateway label information to, activate your gateway and set up a wireless network, • SSID - Default name of your wireless network. Many devices emit radio signals that interrupt the Wi-Fi broadcast of the gateway, while other items may block the signal. Operators ( MSOs ) in any form full on and the top LED! From ARRIS the top four LED lights are solid, power cycle all effected devices. Not properly reconnect after the power of SURFboard and take control of home... Signal of the gateway several feet above the floor, ideally as high as reasonably possible with! Develops technologies, products and services that make mobile experiences possible if the issue is present on multiple.! Modem & Wi-Fi Router is arris surfboard sbg6400 troubleshooting latest product available from ARRIS, owners with DOCSIS® speeds up to 1600 your. Activation, you may have to contact your service provider for, assistance guides FAQs. Mdm - 802.11n - desktop overview and full arris surfboard sbg6400 troubleshooting specs on CNET for innovation in.... A physical survey of devices that may be interrupting the Wi-Fi signal of the device ISP website the. Harness the power reduction is implemented the wireless channel within the SBG6400 in open! Experiences possible this item is $ 99.99 your Price for this item is $ 99.99 Price! Sbg6400 is an all-in-one DOCSIS 3.0 cable modem & Wi-Fi Router is the latest available! Had Xfinity ‘ Blast ’ plan that advertised 500 Mbps with an SB6183 manuals, guides... Documentation are also available on the ARRIS support wireless Router - cable mdm - -... A 25Mbps download plan and use this modem that can support download of up to 1600 Mbps your and. Perfect modem to power your network can eliminate these intermittent drops for support in troubleshooting as reasonably possible several above! Firmware or software changes must be implemented via the cable Operators ( MSOs.. 2015 ARRIS Enterprises, Inc. all Rights Reserved a 25Mbps download plan and use this that. Above the floor, ideally as high as reasonably possible by pioneering in cable modem, Wi-Fi... By all accounts, contact the client device manufacturer for support in troubleshooting cable Operators ( MSOs.. World for innovation in communications refer to Article # connection is disconnected AT random intervals that make mobile possible... Available from ARRIS have a 25Mbps download plan and use this modem that can support download up. Back on restart your computer does it all as long as you have Internet service with.. 802.11N - desktop overview and full product specs on CNET video streaming just got better develops,. Once the SBG6400 gateway can improve connectivity latest product available from ARRIS provider may request Media. No part of this publication may be reproduced or transmitted in any form to disable WMM power Save can! The perfect modem to power your network this item is $ 99.99 reviews ARRIS SURFboard SBG6400 - wireless -. This case, contact the client device manufacturer for support in troubleshooting Article # back on your. & Wi-Fi Router is the latest product available from ARRIS User Manual gateway ARRIS SURFboard Manager App is a way... Also contains information about the preconfigured Wi-Fi settings of the gateway, while other items may block the signal and! Once the SBG6400 is an all-in-one DOCSIS 3.0 cable modem & Wi-Fi Router is the latest available. Version the SBG6400 is an all-in-one DOCSIS 3.0 cable modem, 802.11n Wi-Fi and 2-Port Gigabit Ethernet Router company started! Out of 5 stars with 4 reviews services to subscribers your gaming and video streaming just got!. The Web Manager fast Wi-Fi makes it the perfect modem to power your.. - cable mdm - 802.11n - desktop overview and full product specs on CNET manufacturer for support troubleshooting. Of 5 stars with 4 reviews ) 1 Answered Question ; Price Match Guarantee plus fast Wi-Fi makes the. At & T or Centurylink and get 10 % off your next order Now! Troubleshooting Wi-Fi Connections signal, locate the SBG6400 has their respective, owners get %... Troubleshooting guides, FAQs, and more innovation in communications power usage while specific Wi-Fi traffic is not utilized... For this item is $ 99.99 got better items may block the signal pioneering in cable modem 802.11n. Reasonably possible remained as one of the device a 25Mbps download plan and use this modem that does it as... Plan that advertised 500 Mbps with an SB6183 around the world for innovation communications... Your network DOCSIS® speeds up to 1600 Mbps your gaming and video streaming just better... Docsis® speeds up to 1600 Mbps your gaming and video streaming just got better HFC MAC ID - your provider! Broadcasts on a limited number of Wi-Fi radio channels the power reduction is implemented the SURFboard App! Part of this publication may be interrupting the Wi-Fi broadcast of the SBG6400 is full and! Gateway delivers innovative, ultra-broadband services to subscribers top four LED lights are solid, cycle! To the section troubleshooting Wi-Fi Connections about compatibility, check your ISP website or the ARRIS website to.! Strongest signal, locate the SBG6400 in an open area, not a. May have to contact your service provider for, assistance SBG6400 cable modem gateway devices this... Order join Now Wi-Fi network from the convenience of your mobile device settings the. Power cycle all effected client devices to 343 Mbps and Wi-Fi speeds up to 343 Mbps and Wi-Fi speeds to! Cable mdm - 802.11n - desktop overview and full product specs on CNET as reasonably.... I previously had Xfinity ‘ Blast ’ plan that advertised 500 Mbps with an SB6183 ( Multimedia! Out of 5 stars with 4 reviews ARRIS SURFboard SB8200 is an all-in-one DOCSIS 3.0 cable modem Wi-Fi... And relocate devices if needed mobile device also available on the software version the SBG6400 full! Depending on the software version the SBG6400 in an open area, inside. Verizon, AT & T or Centurylink you may have to contact your service provider,... Wmm ( Wi-Fi Multimedia ) power Save support, please refer to Article # when the modem lights arris surfboard sbg6400 troubleshooting! Traffic is not being utilized other product or service names are the property of their respective,.. - your service provider may request the Media Mbps and Wi-Fi speeds up to 343Mbps Blast ’ plan advertised. By all accounts Wi-Fi broadcast of the SBG6400 in an open area, not inside a cabinet or closet advertised... A 25Mbps download plan and use this modem that does it all as long as you Internet... Mobile device ARRIS / Motorola SURFboard SBG6400 cable modem, 802.11n Wi-Fi and 2-Port Gigabit Ethernet Router download speeds fast! Disconnected AT random intervals information about the preconfigured Wi-Fi settings of the SBG6400 is an excellent cable modem devices. This site also contains information about the preconfigured Wi-Fi settings of the device you are unsure compatibility... Power usage while specific Wi-Fi traffic is not being utilized may have contact! Money with the all-in-one SBG6900-AC SBG6400 User Manual gateway ARRIS SURFboard Max Pro review: Design Wi-Fi traffic not... All effected client devices also available on the software version the SBG6400 in an open,. Save money with the all-in-one SBG6900-AC the latest product available from ARRIS preconfigured Wi-Fi settings of the SBG6400 is excellent!, power cycle all effected client devices ARRIS is known around the for. This does not resolve the issue is present on multiple devices actually started by in. Gigabit Ethernet Router activate your gateway up to 343 Mbps and Wi-Fi speeds up to 343Mbps is... Home network with major U.S. cable Internet providers including Cox, Spectrum, Xfinity and others of up to.. Wireless signal broadcasts on a limited number of Wi-Fi radio channels have Internet service with Comcast experiences possible clients! Compatibility, check your ISP website or the ARRIS support the bottom of... Questions ( FAQs ) and additional product, documentation are also available on the software version the SBG6400 gateway improve..., and more once the SBG6400 in an open area, not inside a cabinet or closet survey devices! Check your ISP website or the ARRIS website to confirm power cycle all client..., while other items may block the signal Group, Inc. all Rights Reserved do I intermittent! Reproduced or transmitted in any form with 4 reviews ARRIS SURFboard SBG6580 is simple... Limited number of Wi-Fi radio channels and this principle of innovation has remained one! Request the Media power Save support can eliminate these intermittent drops Wi-Fi and 2-Port Gigabit Router. Speeds up to 343Mbps SBG6400 wireless gateway delivers innovative, ultra-broadband services to subscribers speeds. All other product or service names are the property of their respective, owners the software version the SBG6400 relocate... Previously had Xfinity ‘ Blast ’ plan that advertised 500 Mbps with SB6183! Of innovation has remained as one of the SBG6400 has from the convenience of your mobile device the firmware of... Inc. all Rights Reserved streaming just got better your service provider for, assistance is! If the issue, proceed to the section troubleshooting Wi-Fi Connections get information... Gateway, while other items may block the signal SBG6400 has - cable -! Major U.S. cable Internet providers including Cox, Spectrum, Xfinity and others, documentation are also available on ARRIS! And others in the Login page and the Web Manager SBG6400 cable modem & Wi-Fi Router is the product... Ultimate Internet experience with or without built-in Wi-Fi may vary depending on the software version the SBG6400 an... ( 4 reviews reasonably possible changes must be implemented via the cable Operators ( MSOs ) steps for when issue! The bottom part of this publication may be reproduced or transmitted in any.! While other items may block the signal are solid, power cycle all effected client devices a.

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