If your router's connected to a modem, check your Ethernet cable is plugged in to the LAN1 socket on your modem and the correct Ethernet/WAN socket on your router. - edited try online chat to confirm line is active for BT and if they can't help then contact the mods. It's ready to start using. 5:20 PM Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Spoke to technical support who ran through resetting and then manually entering the username and password. @bobpullen would you mind pushing an update for this one? @RandallFlagg Hi, thanks for helping. Does it matter if I leave that off? I'll come back to you shortly when I've had a chat with our suppliers. You might be able to edit this yourself quicker than a Mod can pick this up. Remove DSL wire from a connected and configured router (0:00) Start: 1 user liked/thanked this post: My plusnet router has got an orange light (not flashing on all the time) with an orange B symbol as well, I have tried to use the hub manager to connect using my username and password but i clicked reset as i didnt know it and now it doesn't work at all Thanks BenC (@Fatty_Gets_Fit) reported one year ago from Robertsbridge, England @Plusnet morning, the Internet service we receive is up and down like a new brides nighty. 5:21 PM. 10:04 AM Jayne_with_a_Y. An LED stripe serves to tell you whether your router's connected okay, and below that is a flat white panel that lights up with symbols when there's a problem. … If you’ve done this accidentally, you’ll need to connect to the router with an Ethernet cable and type 192.168.1.254 into a web browser to access the router’s settings, then switch the wireless back on. BT Home Hub v2. Re: Orange DSL Light On ZyXEL VMG8924-B10A [ re: WilliamGrimsley ] [ link to this post ] All I can see from your OP is that the router has a rather strange way of reporting the stats. Please don’t place your router on top of electrical equipment or near other sources of heat. A brief video to guide you through have to change the wireless name or wireless password in your Hub One router. I'd recommend starting with basic checks here, And if that doesn't help the next thing would be to rule your internal wiring out by plugging the connection into your test socket which is under the faceplate of your master socket and seeing if the drops stop. Thanks for the update - I'm sorry that this is still problematic for you. I'm going to monitor this and ensure that any work that needs to be done is done ASAP to get you up and running again. Any hope of getting the external fault looked at? it does seem a coincidence that your connection stopped when plusnet stopped your account. Upgraded about 9 months ago to Hub One and all has been fine. The wi-fi is turned off at night the phone keeps trying to connect when his wi-fi is switched on, on his phone. This means the problem's with your broadband signal. This problem has gradually been getting more frequent since the start of the new year. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. UK-based customer service - Unlike most other providers, Plusnet’s customer service is entirely based in the UK, and is available between 7:30am and 10pm, 365-days a year to help with any queries you may have. At first I left it switched on 24/7. Software version 4.7.5.1.83.8.237.2.2 Last updated Unknown, Enabled (802.11 a/n/ac (up to 1300 Mb/s)). Plusnet seemed better. it should say on the home interface page. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. It's still doin it, what do I have to do? As im on the same firmware as @Jayne_with_a_Y and Youve said it's highly recommended to update. 3 4 Press the Power button on the back of the router to switch it on. They are now on the case, so i will report publicly if they deliver. The Hub is connecting to broadband - this takes about 30 seconds: Give it a minute or two to connect. The helpdesk information reads as follows: Any advice anyone as to how to stop this happening? If you wish to use your own router instead, Plusnet will allow that provided you check with them that it is compatible. Then today all stopped working with an orange flashing light and no other indications. @MasterOfReality Has it been a long day ? Upgraded about 9 months ago to Hub One and all has been fine. I have never seen this warning before and having referred to the written guide was not much wiser. Though it's not specifically designed to resolve the issue you've described I'd definitely recommend updating it as a matter of course - could you keep your router turned on and I'll ask one of my colleagues to roll this out to you? The PWR/SYS light on the front will flash and then turn green. Choose your hub and the lights you see to find out what these mean and anything you might need to do if you have a problem. Wait until the DSL/PPP light stops flashing green and turns orange. It made numerous requests to join the closed wi-fi and by the morning the wi-fi was flashing on the router. Tried removing all LAN connections but still activity on line. What do the coloured lights on routers mean? You can get a lot of information from the lights on the front of the Technicolor TG582n I ran a speed test from my laptop connected by wifi to the router with download showing as. 11-01-2019 Go to solution. Each of our Sky hub have a number of lights to show if everything's working as it should, there's a problem or if your hub's doing something like updating its software. So what's going on!! Broad band flashing orange on and off during the day at intervals during the day the broadband light on our hub flashings orange and conncetion is lost until it decides to come back up. Now the only way I can get that light to stop flashing is to turn the Wi-fi button off. Is this common for the routers to suddenly fail after 9 months? Try to set up your router close to where you’ll be using broadband the most. Left "faulty" router overnight and it's come back to life. Anyone else had a problem with there broadband router flashing orange all afternoon, this has happend the past few days for a few hours, but today seems to be all day. Spoke to technical support who ran through resetting and then manually entering the username and password. Just waiting for TP link to bring out a WiFi WPA "Krack" firmware fix for my VR900 V1 and then I can dispense with using the PlusNet … I have raised this external looking line fault to our suppliers to investigate and they have given us the estimated response time of 09/01/19 by 23:59 (keeping in mind this can be resolved sooner) Re: Plusnet Hub One Flashing Orange Light. @DavidBolton6 @plusnethelp So still no router from @plusnethelp @Plusnet . Terrible service. contact mods. If the problem still persists from here we will go down the route of raising a fault, please click here and let us know once you've done the checks and raised the fault so we can progress it for you. I've checked this with our suppliers and its looks as though an external fault may still be apparent. If there’s a flashing orange wireless symbol, your Hub … @BD our connect is still extremely slow - the Apple TV is struggling to show BBCi Player programmes for example. The router is normally on 24/7 so should be no problem. Said they will order another.. I'll provide more info as and when I have it. The Hub is working but isn't connected to the internet - this takes about two minutes: Connect a device to your Hub using a cable or wi-fi. 11-01-2019 Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? When I asked how we would access the internet for the next week was told "that's up to you". Then today all stopped working with an orange flashing light and no other indications. I'd try getting onto Plus net but they are slow answering. TP-link W8960n WAN light constantly flickering. Unless I turn off the Wi-Fi and leave it off . Power - indicates the unit is powered on Internet - shows that the router is connected to broadband Wireless - indicates wireless functionality is enabled and working If the Internet light is not lit or flashing then it indicates a problem with connecting to your broadband provider. • Using Wi-Fi? Flashing orange light. The microfilter socket is also marked DSL. I’ve tried to contact customer services but web chat is constantly busy and unavailable I'd advise then moving forwards to monitor the connection your side over the coming days and if you are still seeing issues come the morning of 10/01/19 please do let us know and we can investigate this further. This may Area is TN38. does the firmware on hub one not automatically update ? • Your router can get too warm if air can’t flow around it. My Internet was working perfectly then it said that I had no Internet access I went to check the hub and the broadband light was flashing orange, I reset it and I still did it and I left it off all night. 06-01-2019 The light will turn steady blue when your Hub is ready: Steady orange light. we have had an engineer out this morning who has stated that there is no problem with the line or intenal wiring. If there a firmware update? Do you know what firmware version the router is running? I unplugged it for 10 secs and on reconnecting it … Please close this window, make yourself a tea or coffee and come back in 15 minutes. If you're using a router from us, like a Plusnet Hub One, you shouldn't need to change any settings. Ok the router is doing this again, the mac code is my sons phone. I've had a check of the connection and there definitely seems to be something out of place somewhere as we also can't detect a connection from this end, although our tests aren't picking up exactly what's causing the issue so we will have to do some troubleshooting to start ruling things out. @Jayne_with_a_Y - if flagged this last post to the mods to edit as it contains your username, which shouldn't be put on here for your account safety. Thanks Guys, I was just surprised that by turning WiFi off resulted in an orange led lighting up, apparently as a warning. Router spends more time flashing orange than blue. What does the orange flashing light indicate as it's not mentioned in any of the guides? Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. Hi @daleh43, are you having any connection issues at all that could be firmware related? Re: BT Hub Orange flashing broadband light. My broadband light is flashing. If you've got the Plusnet Hub One, connect one end of the grey Internet cable to the DSL socket and the other to the phone socket (it's the smaller of the two). If we have, check your microfilters and the connection between the router and your phone socket. Router is switched off: Orange: Router is starting up, should turn green after a short while: Green: Router is powered up and ready to use: Flashing Yellow: Software update in progress: Flashing Green: Software problem, try a factory reset and contact support if you still have problems: Push 'N' Connect Status; Off: WPS isn't in use: Flashing Green … Netgear. 10:20 AM. I've have to cover up the WPS light because the flashing is catching my eye as I type here. My network is now Wired, so WiFi is usually used intermittently. router and plug the other end into the microfilter (attached to your phone line in step 1). 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